FAQ – Sky Glue
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FAQ

What currency do you bill in?

All transaction are billed in USD.

Will I have to pay duties in Canada or the US? 

 No, you should not have to pay duties to Canada or US.

What is your refund and exchange policy?

Due to the nature of our product, we do not issue refunds or exchanges.

How long can Sky Glue last for after I open the bottle?

A bottle of Sky Glue will last for 5-7 weeks after the bottle has been opened. 

What is the shelf life of an unopened bottle of Sky Glue? 

The shelf life of an unopened bottle of Sky Glue is up to 6 months. Placing unopened bottles in the fridge can potentially prolong the shelf life up to 8 months. See our Product Care section for more details.

I have purchased Sky Glue before, but the caps on the bottles were different colors. Why is that?

We allow our wholesale clients to customize the color of their Sky Glue caps if their volume is large enough. There is no difference in the performance of their glue. 

Why do you only sell 5ml bottles? I have seen others sell 10ml bottles. 

10ml bottles are currently only sold to our wholesale clients. Because the shelf life of Sky Glue is 5-7 weeks after the bottle has been opened, we believe that best practice is sell smaller bottles in order to provide the most consistent products to our customers. 

We will consider selling 10ml bottles directly to the public if there is a demand for it. Please let us know! 

 How can I contact you? 

You can contact us by emailing: info@sky-glue.com